Case 2: Appeal of Legal Aid Refusal

Violations

Case Description (EN)

This case is a formal appeal of Tryg's refusal of legal aid coverage (Tryg Case 1). The Claimant has filed a formal complaint with the Danish Insurance Complaints Board regarding Tryg's decision.

Complaint Points

The complaint argues that Tryg's refusal of legal aid: 1. Violates the insurance policy terms for standard legal aid coverage 2. Places the Claimant in an unreasonable financial situation, as the lawsuit against the previous owner must be privately funded 3. Is insufficiently justified

Connection to the Overall Case Complex

The legal aid insurance with Tryg was specifically relevant because the Claimant was forced to file a lawsuit against the previous homeowner regarding the massive foundation cracks (Gjensidige Case 3), which Gjensidige also refused to cover.

The Claimant was thus caught in a double bind: - Gjensidige refused to cover the damages under the title insurance - Tryg refused to cover legal aid to pursue the case against the previous owner

Outcome

The Board decided the case on 8 April 2026 without a win for the Claimant. A reopening has been requested and is pending.