Correspondence — Case 6: Sewer and rats
2026-01-06
PORTAL
Claimant → Gjensidige
Claimant reports sewer sink-hole and rat access as damage claim #6 on the property.
Analysis: Sixth case on the same property. The problem is connected to the other structural defects.
2026-01-20
PORTAL
Gjensidige → Claimant
Gjensidige rejects case 6 shortly after the claim.
Analysis: Quick rejection without inspection. The pattern continues.
2026-01-25
EMAIL
Claimant → Gjensidige
Claimant disputes the rejection and sends HTML response with detailed argumentation.
Analysis: Claimant documents that the sewer problem is connected to the other structural damages.
2026-01-31
COMPLAINT
Claimant → Gjensidige Complaints Unit
Formal complaint about rejection of case 6 (sewer sink-hole and rat access) sent to klage@gjensidige.dk.
Analysis: Formal complaints procedure initiated for the third time (cases 4, 5, and 6).