Correspondence — Case 2: Moisture and hole in roof
2024-07-11
PORTAL
Gjensidige → Claimant
Gjensidige confirms receipt of claim #2 regarding moisture and hole in roof.
Analysis: Second case created on the same property, just 5 weeks after the first.
2024-09-05
EMAIL
Claimant → Gjensidige
Claimant documents moisture damage and hole in roof with photos and building technical assessment.
Analysis: Claimant provides thorough documentation. Gjensidige's response is awaited.
2024-09-10
PORTAL
Gjensidige → Claimant
Gjensidige communicates rejection of case 2, referring to the insurance terms.
Analysis: Rejection after brief processing. The pattern of systematic rejections begins to emerge.
2024-09-13
EMAIL
Claimant → Gjensidige
Claimant protests the rejection and points out errors in Gjensidige's assessment.
Analysis: Claimant challenges the professional basis for the rejection.