Correspondence — Case 1: Electrical damage and hidden rooms
2024-06-05
PORTAL
Gjensidige → Claimant
Gjensidige confirms receipt of claim notification and creates case CD3910003166232/1 in the Scalepoint portal.
Analysis: The case is created. Note this is the first of six cases on the same property — a pattern that only becomes visible later.
2024-08-26
EMAIL
Claimant → Gjensidige
Claimant follows up on the claim after more than two months of waiting.
Analysis: Over 80 days of silence from Gjensidige. The Insurance Contracts Act § 21 requires reasonable processing time.
2025-07-07
EMAIL
Claimant → Gjensidige
Claimant sends additional documentation regarding electrical damage and hidden rooms.
Analysis: Over a year after the original claim, the case remains unresolved.